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A Copy of Questionnaire Which Wsa Given To Respondents For Data Collection

This document appears to be a survey about customer perceptions of the Maruti Suzuki Alto 800 automobile in Mangalore, India. It contains a series of multiple choice and rating scale questions about customers' occupations, how they learned about the Alto 800, what factors are most important in a car purchase, their preferences among vehicle types, who influenced their purchase, their experiences with dealers, ratings of automotive brands, views on customer service and complaints, satisfaction with after-sales service, wait times for vehicle return after inspections, and evaluations of the owner's manual. The survey collects both quantitative and qualitative feedback from Alto 800 customers.

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Tauseef Sheikh
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34 views4 pages

A Copy of Questionnaire Which Wsa Given To Respondents For Data Collection

This document appears to be a survey about customer perceptions of the Maruti Suzuki Alto 800 automobile in Mangalore, India. It contains a series of multiple choice and rating scale questions about customers' occupations, how they learned about the Alto 800, what factors are most important in a car purchase, their preferences among vehicle types, who influenced their purchase, their experiences with dealers, ratings of automotive brands, views on customer service and complaints, satisfaction with after-sales service, wait times for vehicle return after inspections, and evaluations of the owner's manual. The survey collects both quantitative and qualitative feedback from Alto 800 customers.

Uploaded by

Tauseef Sheikh
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
Download as docx, pdf, or txt
Download as docx, pdf, or txt
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A STUDY ON THE CUSTOMER PRESEPTION ABOUT MARUTI SUZUKI- ALTO 800 WITH SPECIAL REFERENCE TO MANGALORE.

Personal Information 1] Name 2] Age : Mr/Mrs_____________ :

Less than 20 years 20-35 years 36-50 years Above 50 years 3] Gender : 4] Mobile Number :

5) What is your occupation?


( ( ( (

) student ) employee ) business man ) other.

6) How did you first come to know about the maruti ALTO 800? a. b. c. d. ( ) Friends/ Family ( ) Advertisements ( ) Review in media others ..

7) What is the most important thing you look for in a car? (tick in the scale. 5 being the highest) Power comfort design fuel efficiency. cost of spare parts ( ) 1, ( ) 2, ( ) 3, ( ) 4, ( ) 5. ( ) 1, ( ) 2, ( ) 3, ( ) 4, ( ) 5. ( ) 1, ( ) 2, ( ) 3, ( ) 4, ( ) 5. ( ) 1, ( ) 2, ( ) 3, ( ) 4, ( ) 5. ( ) 1, ( ) 2, ( ) 3, ( ) 4, ( ) 5.

8) What car would you like to buy?

SEDAN HATCH BACK STATION VAGEN SUV CONVERTABLE

0 [ ][ ] [ ] [ ] 5 [ ] [ ] [ ] [ ] 10 0 [ ][ ] [ ] [ ] 5 [ ] [ ] [ ] [ ] 10

0 [ ][ ] [ ] [ ] 5 [ ] [ ] [ ] [ ] 10
0 [ ][ ] [ ] [ ] 5 [ ] [ ] [ ] [ ] 10 0 [ ][ ] [ ] [ ] 5 [ ] [ ] [ ] [ ] 10

9) Who Influenced In Buying Maruthi Suzuki Alto 800? Advertising Dealers Others Friends Relative

10) How was your initial Experience with the dealer?

11) How was the quality of the test drive experience? a. b. SATISFACTORY, NOT SATISFACTORY.

12) How do you find the mode of payment option? a. c. Excellent Poor b. Good.

13) RANK THE FOLLOWING BRANDS IN ORDER OF YOUR PREFERENCE (10 BEING THE HIGHEST)

0 [ ][ ] [ ] [ ] 5 [ ] [ ] [ ] [ ] 10 0 [ ][ ] [ ] [ ] 5 [ ] [ ] [ ] [ ] 10 0 [ ][ ] [ ] [ ] 5 [ ] [ ] [ ] [ ] 10 0 [ ][ ] [ ] [ ] 5 [ ] [ ] [ ] [ ] 10 0 [ ][ ] [ ] [ ] 5 [ ] [ ] [ ] [ ] 10

14) What is your view of the companys response to complaints? a. c. Excellent Poor b. Good.

15) Are you satisfied with the after sales service given by the dealer of maruti suzuki? a. b. YES. NO.

IF NO, WHY?__________________________________________ 16) How long does it take to receive the vehicle after free inspection? a. b. Within 1 day. More than 2 days. c. 1-2 days

17) What is your view about the information provided in the owners manual? Sufficient Insufficient SUGGESTIONS IF ANY .. Satisfactory

Thanking you Signature

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