Cummins Guidanz TM (Mobile App)

Training

July 05, 2018

Public
Table of Contents
 General App Information
– New release information
– Cummins Guidanz
– Functionality
– Supported Products
– Hardware Requirements
– Download/Installation and Subscriptions
– Supported Adapters
 General Functionality
 Guest User
 Immediate Assessment

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Versions 1.2 - 1.4
 Version 1.2 Released Dec 18, 2017
– Update includes but not limited to:
• Estimated Service Time probability graphs
• Location coordinates in share emails
• Other minor improvements

 Version 1.3 Released Jan 17, 2018

– Update includes but not limited to:
• Performance update to improve connection time
• Known Issue:
Connection failure on some trucks with IOS and INLINE mini – We believe this is an issue with INLINE
mini and are working with Nexiq on priority.

 Version 1.4 Released Feb 10, 2018:

– Update includes but not limited to:
• INLINE Mini new firmware update:
• J1939 device support has been limited to RPM, Engines, Transmission and Brakes to reduce connection
failures 3
Version 2.0 Release April, 2018
Version 2.0 updates include but not limited to:
Start Page Event Folder
Job Appointment Event Folder
Summary
List History

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Version 2.1 Release July, 2018

• Release Date: 02 July, 2018

– Update includes but not limited to:
• Minor bug fixes

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Cummins Guidanz
 Guidanz™ is Cummins' new suite of genuine service products,
features and capabilities. https://cumminsengines.com/guidanz

 Guidanz mobile app will start with INSITE like capability and will
eventually combine everything from diagnostics, training, repair,
warranty, metrics and performance feedback

 Initially Guidanz app will be available for download in US,

Canada, Australia, EU (including UK), Mexico, Peru and
Columbia (Immediate Assessment Subscriptions are available
only for US, Canada, and EU (including UK))
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Functionality

– Guest User Functionality

– Subscribers to Immediate Assessment:

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Supported Products

 Core II ECMs
 List of unsupported devices is available on the user guide at
https://insite.cummins.com/guidanz/
 ADEPT Route Parameter Manager (RPM) Module
 For More info
 https://cumminsengines.com/adept
 https://insite.cummins.com/ADEPT
 Note: Currently you do not need a subscription to service the RPM
module. Users can select the “Use without Account” option.

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Hardware Requirements
 IOS
– IOS 9 or higher
– Bluetooth compatible devices only
– Only 64 bit processors are supported
• Supported Devices
– Phones – IPhone 5S and newer
– Tablets – IPad Air and newer, IPad mini 2 and newer, IPad Pro and newer
 Android
– Android OS 4.4 or higher
– Bluetooth compatible devices only
– If you have compatibility questions please email the make and model of your device to
servicetoolsupport@cummins.com

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Download/Installation and Subscriptions
 App available for download in US, Canada, Australia, EU (including UK), Mexico, Peru and
Columbia
 Free Download
– Android
• Search for “Cummins Guidanz” on Google Play

– iOS
• Search for “Cummins Guidanz” on the App Store

 Immediate Assessment Feature Subscriptions

– Immediate Assessment Subscriptions are available for US, Canada, and EU (including UK)
– Dealer/Distributor users needs to contact their regional distributor channel admin to get a
subscription (Licensing Support). In EU (including UK), please contact Customer Assistance
EMEA (emea.customerassistance@cummins.com).
– Subscriptions are for a location. If a subscription is purchased for a location, multiple people can
be added under that subscription.
– Cummins Internal employees (non-Distributor employees) who need a subscription should
contact ServiceToolSupport@cummins.com
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– Subscribed users can sign into the app using their QSOL user ID and password
Supported Adapters
 INLINE 7
– Has Wired/Wi-Fi/Bluetooth, but Guidanz only works in Bluetooth mode
– Works with INSITE as well
 INLINE Mini
– Bluetooth
 More information about Adapters
https://cumminsengines.com/INLINE
 How to purchase adapters?
– For Cummins internal employees (non-Distributor) go to Ariba, use Non-catalog items and order the part using
part number and enter MDC as the supplier
– Distributors and dealers can purchase it directly from https://store.cummins.com/
– For all others, users need to contact their local distributor

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General Functionality

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Signing In
Guest users can use the app without signing in.
Immediate Assessment subscribers need to get an account.

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New Pin Security Rules

• Pin must be between 6 and 16 numbers.

• No entire sequences can be used.
• Two or more digits cannot be repeated.
• No single number can be repeated 4 or more time.

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 Connecting Adapter to Guidanz
– For Initial Pairing, the adapter has to
be put on pairing mode
• Hold the reset button at the end of the adapter
for about 2-3 seconds
• The light on the adapter will flash for about 2
minutes
• You have to pair it to the device within that
time

– Subsequent connections
• The device would be able to find the adapter
without needing to press the button on the
adapter IOS
Android
Pairing and connection
– The adapter can be identified by the last Pairing screen is within the app
is done on the devices
few digits of the s/n on the label Bluetooth settings
window
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 Connecting Adapter to Guidanz
– Known Issue
This is not a bug.
App does not auto connect to the adapter.
Unlike some adapters in the market the INLINE 7
and INLINE mini do not auto connect to the
mobile device after the initial connection. This is
by design to prevent unintended auto connection
in locations where multiple users share the
adapters.
We are investigating if something can be done to
make it easier to the user, while we (Cummins)
must keep our security protocol in place.
IOS
Android
Pairing and connection
Pairing screen is within the app
is done on the devices
Bluetooth settings
window
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 Connecting Adapter to Guidanz
– Firmware Update of INLINE Mini
If the firmware of the INLINE Mini needs to be updated, once you have selected the INLINE Mini
adapter in the app, the app will automatically update it and display a status update once completed.
If a firmware update has been completed, please be aware that you will have to reconnect again the
INLINE Mini.

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 Home Page/Start Page
– To get to the Home page/Start page, click on Menu  Start. This will
disconnect you from the ECM.

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Menu - Settings and Preferences
To access Settings and Preferences:
- In the Start page, click on the Settings button
- When connected, click on Menu  Settings

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Menu - Settings and Preferences
ACCOUNT
Account Management - Allows user to view subscription status, change
pin, remove user profiles, add new users, enable/disable
background/foreground locks and time, change PIN
CONNECTIVITY
Add New Adapter - Allows user to add a new adapter
Change Active Adapter - Allows user to add a new adapter
Change Storage Limits – Allows user to change the duration IA records
are stored for. By default they are stored for 30 days.
PREFERENCES
Notifications - Allows user to enable/disable onscreen notification when
the adapter goes out of range or when a time consuming task(like
calibration update) is completed
Refresh & Update Defaults – Allows user to set faults and monitor refresh
rates
Language – Allows user to change the language
Share Location in Email – Shares location GPS coordinates in email
ABOUT
Cummins Guidanz link – Shows app version and displays intro screen
again
Terms of Service – Shows user the End User License Agreement
Feedback – Allows user to contact servicetoolsupport@cummins.com
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New Language Settings

Available languages

• English
• French
• Spanish

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Menu – Contact Cummins
Allows user to call or email
technical support.

In Start page, click on

Contact Cummins.

Or when connected, click on

Menu  Contact Cummins
 Email

The email contains device

details that will help the
support personnel
troubleshoot issues.

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Share Button
– User can share the
content in the
screen via email

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Sharing Fault Results
 User can click the “Share” button from
the Faults screen or from the
Immediate Assessment summary
page to email the results
 Emailing from either page will share
the same results
 It appends VIN, ESN, and some other
information from the Dataplate and
individual fault details page so that
the user doesn’t need to go to
individual pages and email
 “Share” button from any other page
will email only the content in that
page.

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Location
– When user selects
the Location option
in Settings in the
device, as well as
the Share Location
in Email in Settings
in the app, the
device location will
be included in the
email.

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Connection Button
– Adapter Tab -
Allows user to
change adapter or
disconnect app
from adapter

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Manual Refresh
 Users can manually refresh the screen by
swiping down the screen

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Guest User

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Home Page
• Guest User Functionality

• Enter ESN and customer information

• Create Events and View Events
• RPM module support
• Equipment and device dataplate information
• Prioritized Cummins fault codes, and descriptions
• J1939 Device Fault
• The ability to share any information in the app via
email
• French and Spanish language support

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Rapid Scan
 When selecting Rapid Scan the user is taken
directly to the Equipment Dashboard
 No prioritized fault codes will be displayed
 Event folder will be created

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Analyze Equipment
 When selecting Analyze Equipment the app pulls up
Engine Serial Number, and Customer Name from
ECM, and the user can edit them if they are
incorrect
 The user is taken directly to the Equipment
Dashboard
 Faults will be displayed in a prioritized order
 An event folder will be created

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 Equipment Dashboard
(Equipment Summary Screen)
 The equipment summary screen will show
Engine #1, and all J1939 devices, such as
 A yellow indicator will show
Transmission #1, Brake Controller, and unsupported devices.
Route Parameter Manager (if available).

Eg: ROM booted devices

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Equipment Dataplate
 Equipment Dataplate
can be accessed via
the ECM Device
Dashboard and Engine
Dataplate
 It contains the
information the user
enters such as
customer name,
manufacturer, model,
etc., as well as other
information

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ECM Fault Screens
 Clicking on Faults in the ECM
Device Dashboard displays the
Faults and Analysis screen
 Clicking on an individual
Cummins fault code displays
the Fault Details

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Device Dashboard
 Clicking on a device on the
equipment dashboard displays
the device dashboard
 The device dashboard screen
shows all the functionality that
is available for that device

Core II ECM - Device Dashboard RPM - Device Dashboard

Currently only “Engine Dataplate” and
“Faults” functionality is available
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J1939 Device Dashboard and Faults
 Clicking on a J1939
device on the
equipment dashboard
displays the J1939
device dashboard
 The device dashboard
for J1939 devices
allows you to view the
faults and fault details.

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ECM and J1939 Zero Faults
 ECM will display 0 No
faults found if no faults
are detected.
 J1939 devices will
display No Faults
Detected if no faults
can be found.

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Event Folder
Event Folders can be viewed by clicking on
View Events in the Start screen

Event Folder Details can be viewed by

 clicking on an event in the Event
Folders screen
 clicking on the bottom left icon on the
chyron

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Immediate Assessment

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Immediate Assessment

 When a truck pulls up to a shop, the service writer

pulls up the faults and estimate how long the service
will take
 Based on the estimated time to service, the truck
gets directed to the appropriate service bay

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Immediate Assessment Service
Old process
1. The customer is met in the lot by the Service Writer
2. The SW plugs in a datalink adapter and uses a smart phone app (Fault Advisor App) to get
public(SPN/FMI) fault code information from the ECM
3. QSOL is used to convert the SPN/FMI info into a Cummins fault code
4. QSOL FCA is used to prioritize the faults
5. The prioritized faults and engine make/model are plugged into a spreadsheet that
predicted the Average Repair Time and Root Causes by percentage

With the Guidanz App, this process can be done within a few minutes. In addition,
a Guidanz web (CSS) job can be created using Immediate Assessment Results to
reduce intake on Guidanz web.

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Home Page
• Subscribed User Functionality

• Prioritized Cummins fault codes, descriptions, and

the top three most likely root causes
• Estimated service times
• Ability to update Guidanz Web Appointments
• Enter ESN and customer information
• Select manufacturer and model
• Equipment and device data plate information
• Create, View, Resume, Delete Events
• RPM module support
• Create a Guidanz Web Job
• J1939 Device Fault
• The ability to share any information in the app via
email
• French and Spanish language support

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Immediate Assessment Input
 When clicking on New Assessment, user
connects the adapter to the truck and
pairs to the adapter via the app
 The app pulls up Engine Serial Number,
and Customer Name from ECM, and the
user can edit them if they are incorrect
 Based on the confirmed ESN, the
equipment make and model list is
retrieved from the server.
 App pre-selects the data received from
warranty data on the server and from the
ECM if available, but the user has to make
a selection.
 If there is no manufacturer list, it can be
caused by:
– No data based on the ESN provided
– No Internet
– Server issue


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Immediate Assessment Input (continued)

 If the user selects ‘Other

Manufacturer’, the app prompts
the user for the accessibility
code
 The results are more accurate
with manufacturer and model
than with accessibility code

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Immediate Assessment Output
 The faults screen displays
the following for each
prioritized fault
– Typical Service Times for fault
(if available)
– Top Likely Root Causes

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Immediate Assessment Output (Continued)
 Not all faults will have estimated service
time based on manufacturer and model
 If estimated service time is not available,
the user can select to enter accessibility
code
 If data is available based on accessibility
code, the app will display estimated
service time for the faults that didn’t have
data before. (It is possible that even with
the accessibility code, some faults still
may not have estimated service times)
 If there are no faults detected, 0 Faults will
be displayed.
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Event Folder
An Immediate Assessment will create an
Event Folder. Event Folders can be viewed
by clicking on View Events in the Start
screen

Event Folder Details can be viewed by

 clicking on an event in the Event
Folders screen
 clicking on the bottom left icon on the
chyron

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Pending Appointments
User can create an Immediate Assessment
from a pending appointment. Pending
appointments are created in Guidanz Web.

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Creating Guidanz Web job from Faults
and Analysis Screen
 When immediate assessment has
been performed, the user works
for a Guidanz Web (CSS)
location, and there is an Internet
connection, the bottom left icon on
the chyron will allow the user to
Create a Guidanz Job Order.
 Selecting Create Guidanz Job
Order will initiate the job creation
process.
 The Guidanz Job Order number,
the Event Folder number as well as
the Immediate Assessment number
are shown
 The user can also Make New
Immediate Assessment or View
Event Folder Details
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Viewing the Guidanz Web job

 To view the Guidanz Web job, go into

the respective Event Folder details
and click on View Guidanz Job Order
Details.
 Guidanz web has two different links
for distributors vs dealers. Clicking on
the link will open Guidanz web on a
web browser that the user will need to
sign into to view the job.

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Viewing the Guidanz Job Created - Home

Guidanz Job is now located in

your worklist

Note: The Guidanz job number

is provided in IA at the time of
creation

Certain fields on Guidanz web will be automatically

populated from the data from the app
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Viewing the Guidanz Job Created - Customer

Customer is
populated and
ready for “lookup”
functionality

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Viewing the Guidanz Job Created– Unit &
Engine
Click “Go” to use
the Mobile PSN
value

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Viewing the Guidanz Job Created–
Customer Complaint

Customer Complaint
as entered within the
IA application is
added automatically

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Viewing the Guidanz Job Created–
Triage and Diagnosis

Fault Code information

from IA is documented in
Troubleshooting Chevron

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Questions

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