SAMSUNG

WASHER
WITH UPDATES
Brought to you by:

www.msaworld.com Presented by: Rick Kuemin, MSA Training Director

 Washers and Dryers for cleaner living

WF520 WF410 WF330 WF220 WF210

WF350
1 Version 2 Versions 2 Versions 2 Versions 1 Version 2 Versions
2010 Models Above

WF419 WF328 WF219 WF218 WF209

WF409 WF448

2 Versions 5 Versions 4 Versions 3 Versions 2 Versions 2 Versions 2 Versions

Questions or comments? Please e-mail richard.kuemin@marcone.com
Critical Parts Look-up Information
 Always look for a “Version Number” on all products, if
you are looking up parts, ask tech to verify “Version”.
 Always get the Serial Number on all products. There
are “Running Changes” that have “Bulletins” referring to
part number changes at a production Serial Number. If
you are looking up parts, ask tech to verify “Serial
Number”.
 Laundry – Software Code could be important.
 Any Doubt Call GPCA
 Refurbished Products have no Serial or Version #s

Questions or comments? Please e-mail richard.kuemin@marcone.com

SERVICE BULLETIN
WF209ANW/XAA, WF218ANB/XAA , WF218ANW/XAA
WF219ANB/XAA , WF219ANW/XAA

 SYMPTOM: When the cold water temperature is low, especially

in winter months, the washer has a more difficult time balancing,
creating excessive vibration. The washer may extend the spin
time or finish the last spin with clothes remaining wet.

 REPAIR: First verify the current version of software in the unit.

This can be done by pressing the SPIN, SOIL LEVEL and POWER
buttons simultaneously with the power off. The software version
will be displayed on the front panel display followed by 1e.
Refer to the version table listed below to determine if a new
main PCB is required.

Questions or comments? Please e-mail richard.kuemin@marcone.com

 SERVICE BULLETIN
WF209ANW/XAA, WF218ANB/XAA , WF218ANW/XAA
WF219ANB/XAA , WF219ANW/XAA

Questions or comments? Please e-mail richard.kuemin@marcone.com

 The Tech is expected to meet higher standards

 What advice would you give to a technician who

questions the customer’s intelligence by saying
something like:
 “We’ve had nothing but trouble with this model.”
 “I see this problem all the time.”
 “Why did you buy this Brand Samsung product?
Brand Z is much better.”
 “You should have purchased a simpler machine.
This one has too many bells and whistles and
doesn’t clean/dry/cook/cool any better than a
cheaper one.”

Questions or comments? Please e-mail richard.kuemin@marcone.com

 Production Year
R : 2001 T : 2002 W : 2003

Laundry Serial Number X : 2004 Y : 2005 A : 2006 Jan

L : From
02/2006 P : 2007 Q : 2008
S : 2009 Z : 2010 B:2011
C:2012 D:2013 F:2014
G:2015 H:2016 J:2017
K:2018 M:2019 N:2020

635543CP100160A

Production Check Digit

Country
Korea 2,3 Production Pro. Month
China A Line 1~9 : Jan~Sep
Thailand D A : October
Mexico G B : November
India Z C : December
USA ???
Reject Reasons:
Missing the “/XAA”
Model Name Missing the “Check Digit
 Samsung HA Warranty
 ALL Warranties are subject to change, always verify.
 1 Year Parts & Labor Base Warranty, Labor may not apply over 1 year
• Some items may have longer Warranties, Check Owners Manual or
800-SAMSUNG
 Refrigerator Sealed System Five Years Parts & Labor
 Laundry 2 years on Control Boards, 3 years on Stainless tubs, 10 years on DD washer
motors
 M/W oven 10 years on Magnetron Tubes
 Range 5 years on Glass Cooktop and Radiant Surface Units
 D/W 5 years Printed Circuit Board, Racking and Lifetime Stainless Door Liner & Tub
for leakage.
 No Damage Warranty, Consumer or Stock
 One Year, One Call for Consumer Education
 Stock Repair, 24 months from date of manufacture
 Two Stock Repairs allowed under Warranty
Questions or comments? Please e-mail richard.kuemin@marcone.com
 Refurbished Product has no Warranty
Fast Track Troubleshooting

Questions or comments? Please e-mail richard.kuemin@marcone.com

Fast Track
Manual
Example
page
I hope in the future
to change it to
Multiple Versions,
the number may be
wrong here

Questions or comments? Please e-mail richard.kuemin@marcone.com

 Look for
Version #
anytime parts
or service
Refurbished Product
information
will not have the are needed for
Version Numbers
a product.
WF328***
Version 02 has
front pump

Questions or comments? Please e-mail richard.kuemin@marcone.com

Samsung Laundry NEW: WF520 5.0 cu.
ft. VRT PLUS™ PowerFoam™ Steam

Questions or comments? Please e-mail richard.kuemin@marcone.com

 POWER FOAM FUNCTION (WF520)
The Power Foam Technology generates foam, or suds
which allows the detergent to evenly penetrate the
fabrics faster. The basic technology is the detergent is
dissolved with air and water before the normal wash
cycle starts.

1)The normal wash was selected. (Time 56 minutes)

2)The start/pause button was then pressed to activate the
wash cycle.
3)The drain pump was then activated.
4)Once the wash cycle reached 52 minutes (remaining
time, which means 4 minutes into the cycle) the Power
Foam function was then activated.
5)The Power Foam function lasted for a total of 5
minutes.
 Air is being drawn in The air passes through this hose to the
from this nozzle. bottom of the outer drum.

At this point the air mixes with the

detergent and water that is in the
outer tub.

Air is drawn in from the inner tub and re-

circulated down into the bottom of the outer tub.
Once the air enters the bottom of the outer tub it
Recirculation Pump is then mixes with the water and detergent that is at
our new “Bubble”
Questions or comments? Please the
e-mailbottom of the tub which creates the foam.
richard.kuemin@marcone.com
creating device.
Changed Part List WF520

Hose Drawer Tub

Basic (Purple) Grace

• Water Supply : Front • Water Supply : Side (Tub Front)

Questions or comments? Please e-mail richard.kuemin@marcone.com
Changed Part List WF520
ASSY-Spin Drum

Basic (Purple) Grace

1
품명 비고

2 Ass'y-F/Shaft
1
(Ring-OG 적용)

3
2 Ass'y-Balance ( 후면) Same

3 Drum-Back

4 4 Drum-Wrapper
Capacity

5 Drum-Lifter

5
6 Drum-Front
Same
6 7 Ass'y-Balance (전면)

Questions or comments? Please e-mail richard.kuemin@marcone.com

Window/Diaphragm Cleaning
WF210 WF330
Original Design WF220 Updated Design WF350
WF410

Questions or comments? Please e-mail richard.kuemin@marcone.com

Temperatures

Location Considerations

Do not install your washer in areas where water

may freeze, since your washer will always
maintain some water in its water valve, pump, and
hose areas. This can cause damage the belts, the
pump, hoses and other components. Operating
temperature should be above 60°F on all
Models.

Questions or comments? Please e-mail richard.kuemin@marcone.com

 Extended Cycle Time
Sometimes No Spin
 What causes extended time Spin/Wash issue?
 Out of Balance – 45 min. or more, at Spin Cycle
 Over Sudsing - 1 hour or more, at Spin Cycle

 Poor Drain - up to 15 minutes for each drain cycle

 Slow Fill - 5-10 minutes each fill

 What Monitors “Out of Balance”? Over Sudsing?

 PCB / Motor

Questions or comments? Please e-mail richard.kuemin@marcone.com

Wet/Damp clothes,
stopping in spin or 3E fault – all models
heavy wash load,
noise from motor.
The wire can be locked
back in the connector

Questions or comments? Please e-mail richard.kuemin@marcone.com

 bE Error Code
WF210, WF220 “be” Error Code
This error code indicates a
“Motor drive, or Hall sensor
error”. WF210 and WF220 “bE”
error code units. All of these
issues, to date, were corrected
by replacing the Main PCB.

Questions or comments? Please e-mail richard.kuemin@marcone.com

2E Faults (Failed Electrolytic Capacitor)

Examine PCB for burned

or leaking components.

Questions or comments? Please e-mail richard.kuemin@marcone.com

WF520 Leak under washer

Don’t over tighten

Questions or comments? Please e-mail richard.kuemin@marcone.com

 FAILED DAMPER SHOCK
1 Stage Damper Shock 2 Stage Damper Shock

DC66-00470B DAMPER-SHOCK; TUB- DC66-00470A DAMPER-SHOCK; TUB-

BACK ONLY 1 Stage Single VRT FRONT & BACK 2 Stage Double VRT

The symptoms that could occur from a failed Damper shock.

• Noise
• Vibration
• Intermittent No Spin
• Does not achieve maximum RPMs
• Clothes wet after spin cycle or sometimes very damp, but not dry
 GOOD FAILED

There are no visual indication between a

failed, or good damper shock. You need
to physically grab the shock and move it
to determine if it’s failed or not.

Grab the damper shock and move it back

and forth. A good shock will have very
little wobble, or play in it. A failed shock
will have a wobble to it.

Questions or comments? Please e-mail richard.kuemin@marcone.com

 GOOD FAILED

The wobble is caused because the foam, which has the lubricant, has
become dislodged.

Questions or comments? Please e-mail richard.kuemin@marcone.com

Single VRT WF330, 350, 407, 409, 410,
419 DC66-00470B DAMPER-SHOCK; TUB-BACK 1 stage Single VRT

What if we have
trouble with
excess vibration
on certain floors
with these
models?
VRT Models with
weight on the back,
are Single VRT

Questions or comments? Please e-mail richard.kuemin@marcone.com

DC66-00470A DAMPER-SHOCK; TUB-FRONT 2 stage Single VRT
 WF520 VRT + Dual MEMs

Questions or comments? Please e-mail richard.kuemin@marcone.com

Out of Balance
 When the unbalance time exceeds 15 minutes during the spin
cycle, it executes the untying operation to balance the load. It
will tumble at 50 RPM and add water and pump out twice, then
generate an error (dc) the third time. This will last about 30
minutes.
 Temperatures under 60° may cause unit not to spin and
generate an error (dc)
 See bulletin for software change on Main PCB - WF209ANW/XAA,
WF218ANB/XAA,
WF218ANW/XAA,WF219ANB/XAA,WF219ANW/XAA
 Installation issues – Not leveled, Not locking the lock nuts,
Bending legs or frame when lifting, Shipping bolts in place,
Springs or struts broken or loose.
 Installed on slippery floor without rubber foot pads.
 Not properly
Questions locked
or comments? on pedestal.
Please e-mail richard.kuemin@marcone.com
 Vibration/Balance Issues
Use on slippery floors for
stability. There is one in each
package, so order 4 of them
New models have Plastic on
the front and rubber on the
back, and should not slip.

When installing a washer and dryer on When installing a washer

the first, or second floor this is not and dryer on the first, or
recommended. second floor this is
Questions or comments? Please e-mail richard.kuemin@marcone.com
recommended.
 PEDESTAL INSTALLATION

1 2 3 4

Plastic Leg Leg doesn’t Turn Leg ¼ Leg will now

on the Front lock in clamp turn CW Lock
The washers now come from the factory with two different
type leveling legs. The washer is usually shipped from the
factory with the plastic type leveling legs on the front and
the rubber type mounted on the rear.
 PEDESTAL INSTALLATION
When the plastic leveling legs are mounted on the rear, the leg does
not sit as deep in the clamp as when mounted in the front. This is
causing the bottom of the clamp to hit the top of the leg and prevents
the clamp from closing. In order to fix this situation you need to
remove the plastic legs from the rear and remount them on the front
of the washer.

Questions or comments? Please e-mail richard.kuemin@marcone.com

Washer foot damage
This will cause the washer to “walk” during spin cycles
and may cause a no spin condition.

Washer sliding/walking on
Floor Model sale. Washer slid consumer’s concrete floor
across warehouse concrete floor over time.

Questions or comments? Please e-mail richard.kuemin@marcone.com

Washer Vibration Testing TEST
RESULTS

No Description Image ASK

1 Tighten the lock-nut up against the base frame.

Put a couple of articles of clothing inside and place

paper strips under each leg. And then, put the unit
into Spin Mode as follows.
1. Power ON press SIGNAL and EXTRA RINSE for 3
seconds
2. Press the Delay Start and Silver Care Keys for 3
seconds to enter Quick Spin Test Mode. Paper
As its speed increases, try to pull out the paper
stripes.
2
Notice! If you find foot-print on the paper, or the
paper is slipped out, lower the regarding leg slightly
and tighten up its lock-nut against the bottom plate.
And, repeat the test until there is no slip-out or foot-
print.

Notice! Partial circle footprint on paper could

Questions
indicateoracomments?
bent leg Please e-mail richard.kuemin@marcone.com
or frame.
Over Sudsing
ALWAYS USE HE Detergents
 When using the “recommended” amount of
detergent in soft water with “clean” clothes, it is
possible to get Oversudsing.
 Unless clothing is “dirty”, in soft water use ½ or less
of the recommended detergent.
 Bedding/Towels retain detergent most

Questions or comments? Please e-mail richard.kuemin@marcone.com

Over Sudsing, Drawer Leak
Consumers wash “clean” clothes in soft
water, no “soil” for the detergent to hold
in suspension, creating over sudsing.

Questions or comments? Please e-mail richard.kuemin@marcone.com

Over Sudsing, Drawer Leak
 Over Sudsing, Drawer Leak
Small puddle under the drawer usually means over sudsing
LEAKAGE FROM THE FRONT DOOR

Even when using

the recommended
“HE” detergent, if
too much
detergent is used
suds will be
created.
 LEAKAGE FROM THE FRONT DOOR

Suds have gathered between

the door and the front panel.

Hair or threads will also cause

“wicking”, clean the boot area.
 LEAKAGE FROM THE FRONT DOOR

Once the suds start to

dissipate it will leak from
the front door area.

A small puddle under the

door usually means over
sudsing or water being
“wicked” out.
Over Sudsing

Questions or comments? Please e-mail richard.kuemin@marcone.com

Washer Troubleshooting
RESULTS

TEST

What’s done when tech arrives at home?

ASK

 Talk to the Consumer, don’t trust the work order

 The Diagnostic Mode is the most valuable troubleshooting tool you
have for troubleshooting a Washer. When you are at the product
this MUST be the first test you should do.
 Removing power will not erase Fault Codes.
 When some models are put into the “Quick Test Mode” all fault
codes will be erased.

Questions or comments? Please e-mail richard.kuemin@marcone.com

 Samsung 'Washer' Diagnostic Code Quick Guide
LED
No Code Description Corrective Action
Display RESULTS
Check for Foreign material in pump or hoses. Verify
The water level fails to drop below the Reset Water
1 nd 1 the wiring harness is connected properly. Check the
Level within 15 minutes.
water pump terminal. Check for freezing
TEST
Check the water valve wiring harness. Check the
water supply valve for clogging with foreign material
and whether water is supplied properly. Check for ASK
When the water fill continues for more than 16 minutes
3 nF 3 reversed fill hoses. Check water temperature, if
or there is no change of water level for 3 minutes
sensed as higher than 50 ˚C in the Wool or Lingerie
cycle it will create error. Check the relays, if they
operate correctly replace the Main PCB.
5 nF1 5 The Hot/Cold water connection is not correct Correct Hot/Cold hose connections
Check the Hose where the sensor is connected, may
Water Level Sensor Trouble. (When the input signal
be loose, pinched, damaged or clogged. Also check
6 LeE or LE 8 from the water level sensor is out of range, the unit will
the sensor it may be disconnected or defective. The
send out beeping sounds and halt the cycle.)
Main PCB may also be defective
Water is supplied continually because the water
A fault is detected in the water level sensor. Data
level detection does not work. - Verify the drain is
7 OE E (frequency) shows the water level is at or above the
working properly. Verify the water valves shut off
overflow water level. Drain process may also occur.
fully. Finally check the water level sensor.
Check type of laundry. Check whether it may cause
Unbalance or cabinet bump is detected during final spin,
an unbalanced situation.- Educate the consumer to
8 dc 10 which prevents the drum from spinning over 400 rpm.
press pause, reposition the load or remove a few
(Never exceeds 400 RPM due to unbalanced load)
items. Check bulletin on WF218
Go to “EEPROM Clear Mode” If display shows
9 - 11 EEPROM Fault. (Program settings are being reset.)
“FAiL”, Replace Machine Control Board
Jammed/Stuck Key. (When key input signals are Check all of keys. If A key is sensed to be pressed,
10 E2 15
detected for more than 30 seconds, it is a stuck key.) all keys will not respond
dL 18 Door is detected as open when the motor is operating. Check the door switch and latch alignment. Check
dS 22 Door is detected as open while trying to lock the door. the latch for damage. Check the wiring harness to
11 the latch. Check the door switch. Replace if faulty.
LO 2 Door fails to unlock after 3 attempts.
FL 4 Door fails to lock after 3 attempts. Finally verify the operation of the Main PCB
Abnormal high/low temperature or resistance (Thermal Check loose or pinched wires. Check thermistor if
14 29
sensor or PBA) resistance. OK Replace PCB.
System Relay (Main Relay) Failure. (PCB does not
16 Sr 34 Replace PCB.
notice the relay operation when there should be.)
Check for short or a wire disconnected to the heater
circuit. Check for tub contacting the heater or if the
water in the tub is frozen or there is no water. The
17 Hr 36 Heater Relay Failure (No Heater Relay Check Signal)
error is triggered by temperatures above 145C. If the
heater is OK, replace PCB. An Hr error occurs if the
steam heater is faulty, replace it.
3E 3E Check the motor drive & Hall sensor connector.
2E 91 Check for foreign object inside the motor/stator or
18 Motor Drive Error or Hall Sensor error motor/stator damage. The drum may be overloaded
E3 92
bE 25 with clothes or the relay or PCB may be defective.

21 8E 8E MEMS Sensor Failure. (No MEMS Sensor Check Signal) Check MEMS PCB ,Main PCB & Wire-harness
22 7E 7E Silver Care Kit (Silver Care PCB) Failure. Check Silver Care PCB ,Main PCB & Wire-harness
23 PF - It occurs when there is power failure during the washing. (“PF” is not an error. It is to inform of power failure.) -
SUdS or Suds is detected during the washing session. (“SUdS” “SUdS” is not an error. Guide a user to reduce
24 -
Sd may light up instead of remaining time.) amount of detergent usage.
25 9E1 EMC Filter issue or a noise spike from an external device
Questions
26
orAE
comments?Communication
Please e-mail richard.kuemin@marcone.com
error between SUB PBA and MAIN Check Main PCB & Sub PCB Wiring harness. If OK
PBA replace PCB
SF1, SF2, System error Replace PCB Replace PCB Replace PCB
27
SF3
Test Mode & Error Check
RESULTS

TEST

ASK

Service Mode

Definition of Service Mode:

- Service Mode enables service technicians to verify the operation of the washing machine and do troubleshooting.
- Service Mode can be entered during all washing cycle without interrupting the cycle except some of test modes.
- Various tests can be done with Service Mode. So, troubleshooting can be done based on the resulting diagnostic codes.

How to Enter:
- To enter the Service Mode, press the Signal and Extra Rinse Keys for 3 seconds or until the unit sends out
beeping sounds.

Questions or comments? Please e-mail richard.kuemin@marcone.com

Error Check
RESULTS

TEST

ASK

Diagnostic Code Check Mode

Silver
Service Mode
Care

Definition of Diagnostic Code Check Mode:

- Diagnostic Code Check Mode is to bring up the stored diagnostic codes (reference codes for service technicians).

How to Enter:
- To enter the Diagnostic Code Check Mode with code “d” flashing, press the Silver Care (Rinse Water +)
during Service Mode.

Questions or comments? Please e-mail richard.kuemin@marcone.com

Test Mode
RESULTS

TEST

Quick Spin Test Mode ASK

Note: Stay with the washer during this test (out of balance detection
may be bypassed and door may not lock).
Service Mode

Delay Start + Silver Care Delay Start + Silver Care

While it is not in 3 Sec
While a cycle is not running
Hold Speed Mode

Quick Spin Test

Mode

Definition of Quick Spin Test Mode:

- Quick Spin Test Mode is to do Spin Check. (High RPM)

How to Enter:
- During Service Mode, press the Delay Start and Silver Care Keys for 3 seconds to enter Quick Spin Test Mode.
- Cannot enter once the washing cycle has started.

Questions or comments? Please e-mail richard.kuemin@marcone.com

Test Mode
RESULTS

TEST

ASK

Cycle Count Check Mode

Service Mode

Definition of Cycle Count Check Mode:

- Cycle Count Check Mode is to tally up the number of washings.

How to Enter:
- To enter the Cycle Count Check Mode, press the Signal Key during Service Mode.

Cycle Count Check Mode:

1. Activate the Service Mode in advance.

2. When the Signal key is pressed, the total number of washings will light up and a signal LED will glow (Louder, Softer, Off LED).

3. The maximum number of cycles will be 9999.

The counter will roll over to 0 and start counting again after 9999.

4. The counting will be carried out at the end of the normal cycle.

5. To exit the Cycle Count Check Mode, press the “Signal” key again.

Questions or comments? Please e-mail richard.kuemin@marcone.com

Test Mode
RESULTS

TEST

ASK

S/W Version Check Mode

Service Mode

Definition of S/W Version Check Mode:

- S/W Version Check Mode is to bring up S/W Version information.

How to Enter:
- To enter the S/W Version Check Mode, press the Soil Level Key during Service Mode.
(same for all Frontier models.)

S/W Version Check Mode:

1. Activate the Service Mode in advance.

2. Press the Soil Level Key to bring up its software Version

Ex) Generate F020 for version 20.(F0 is micom code, 20 is it’s software version

3. To exit the S/W Version Check Mode, press the Soil Level S/W once again.
Then, it returns to the Service Mode with motor RPM illuminating.

Questions or comments? Please e-mail richard.kuemin@marcone.com

Test Mode
RESULTS

TEST

ASK

Board Input Test Mode

Service Mode

Definition of Board Input Test Mode:

- Board Input Test Mode is to displays a specified input after a key press.

How to Enter:
- To enter the Board Input Test Mode, press the Extra Wash key during Service Mode.
NOTE: #7 can be done
(same for all Frontier2 models.) during fill, to verify
frequency change
Board Input Test Mode:
6. Turn the Jog-Dial so that the Delay Start LED is
1. Activate the Service Mode first. turned on, and Press the Start/Pause Key. The
2. Press the Extra Wash key to start Board Input Test. door lock Switch status will be displayed (UL if
3. Turn the Jog-Dial so that the Extra Wash LED is turned on, unlocked, Lo if locked).
and Press the Start/Pause Key. The Water Temperature
will 7. Turn the Jog-Dial so that the Pre Wash LED is
be displayed in Celsius. turned on, and Press the Start/Pause Key. The
4. Turn the Jog-Dial so that the Extra Rinse LED is turned Water Frequency will be displayed.
on,
and Press the Start/Pause Key. The Water Temperature 8. Turn the Jog-Dial so that My Cycle LED is turned
will on, and Press the Start/Pause Key. The AG Kit
be displayed in Fahrenheit. status will be displayed in 3 seconds. (“ㅂE” if
5. Turn the Jog-Dial so that the Extra Spin LED is turned on, the AG kit is abnormal. “—” if the AG Kit is
Questions
and Press or comments?
the Start/Pause Key.Please e-mail
The door richard.kuemin@marcone.com
status will be working properly)
displayed (OP if open, CL if closed).
 RESULT
S

Samsung Washer Test Modes Special Test Mode (SERVICE MODE) TEST

Power ON press SIGNAL and EXTRA RINSE for 3 seconds ASK

Quick Spin Test = Delay Start & Spin - WF203, 206, 218, 209 NOTE: Not all Board Input tests on all models
Service Mode subject to change without notice.
Quick Spin Test = Delay Start & Silver Care - WF306, WF316,
WF317, WF326, WF328, WF337, WF448 CONT. Board Input = Extra Wash – All Models (Turn Selector
Knob CCW)
Note: Stay with the washer during this test (out of balance
detection bypassed and door may not lock). 5 Overflow Water Level Selector to “Delicate/Hand Wash” press
the Start/Pause dial: “ ‾0 ” if below level, “ ‾1 ” if above level .
Quick Spin Test = Delay Start & Steam - WF338 The above water level is defined as the overflow water level.
(Hold at desired RPM during this test with Start/Pause) 6 Heater-On Water Level Display Selector to “Wool” and press
Note: Stay with the washer during this test (out of balance the Start/Pause dial: “ -0” will illuminate if below level,“-1” if
detection bypassed and door may not lock).
above level (Heater-On).
The Medium water level is defined as the level needed for the
Cycle Count = Signal - All Models
Soft Ware # = Soil - All Models heater to turn on.
Fast Time Down = Temp - All Models 7. Reset Water Level Display Selector to “Quick Wash” and press
Fault Code Test = Spin - WF203, WF206, WF218 (Turn Selector the Start/Pause dial: “_0” will illuminate if below level (Reset),
Knob CW) “_1” if above level.
Fault Code Test = SilverCare - WF306, 316, 317, 326,
8 Water Level Display (Frequency) Selector to “Quick Wash” press
328, 337, 448 (Turn Selector Knob CW)
the Start/Pause dial: If it illuminates “2435”, it indicates 24.35 kHz.
Fault Code Test = Steam - WF338 (Turn Selector Knob CW)
Push Start/Pause to view # cycles back failure occurred 9 AG Kit Status Selector to “Sanitize” press the Start/Pause dial, it
will display the Ag Kit Status in 3 seconds: “- -” if AG kit is operated
Board Input = Extra Wash – All Models (Turn Selector Knob properly. “7E” if AG kit is out of order (check wire harness & PCB)
CCW) Questions or comments? Please e-mail richard.kuemin@marcone.com
10 MEMS Sensor Kit Status. Selector to “Spin Only” press the
1 Temp Celsius Selector to “Heavy Duty” press Start/Pause.
 Samsung Washer Test Modes TEST
RESULTS

Subject to change without notice ASK

Due to the many variations in the Quick Test Mode it is important to use the
Fast Track Manuals
Sometimes access to the Quick Test Mode may change during production.

Quick Test Mode WF218, (after 4/1/09*Will Erase Quick Test Mode WF338 *Will Erase Fault
Fault Codes*) Codes*
Pwr OFF press SPIN, SOIL and POWER at the same Pwr Off Press Spin Key, Steam and Power Key
time at the same time. When the version is displayed,
Effective 4/1/2009 a software change was made. turn the Jog-Dial CCW so that the version
After the displaying the software version, turn the disappears.
Jog dial CCW to display “F4” for test modes Use: Soil, Signal, & Power on some production dates
Quick Test Mode WF203, WF206, WF306,
WF316, WF317, WF326, (WF209, WF419 *Will Quick Test Mode WF328, WF337
Erase Fault Codes*) Pwr OFF press SPIN, SilverCare and POWER at
Pwr OFF press SPIN, SOIL and POWER at the same the same time
time Quick Test Mode WF448 *Will Erase Fault
A software change was made during Codes*
production on the WF209 & WF219. Pwr Off press Soil Key, Signal Key and Power
After the displaying the software version, Key at the same time. When the version is
turn the Jog dialorCCW
Questions to display
comments? “F4”richard.kuemin@marcone.com
Please e-mail or displayed, turn the Jog-Dial so that the version
“00” for test mode disappears.
Test Mode
RESULTS

TEST

ASK

Quick Test Mode

Definition of Quick Test Mode:

- Check operation of all LED’s (Verify faulty LED).
- Check model and software version.
- Check different operating modes (e.g. water valve, motor, door, drain pump, etc.).

How to Enter:
- Plug in and turn on the unit.
- Press Soil Key, Signal Key and Power Key at the same time.
(Same for all Frontier2 models.)

Questions or comments? Please e-mail richard.kuemin@marcone.com

 RESULT
S

Using wrong Keys for Quick Test Mode TEST

ASK

If you select the wrong test mode This mistake will happen when
keys, in this case Spin + Soil Level + trying to activate the Quick Test
Power, the test mode will not be Mode. If you select the Spin + Soil
activated. But with the WF448 if you Level + Power keys on the WF448
select this combination of keys the the unit will display the error code
unit will display the software version illustrated below. There is nothing
briefly, than a “te” error code. wrong with the Thermistor, or Main
(As seen in figure #2) PCB.

1 PROPER: Soil Key, Signal 2

Key and Power Key
Test Mode
RESULTS

TEST

ASK

Quick Test Mode

Quick Test Mode:

1. All LED’s light up and it sends out Beep Sound when it enters
into the Quick Test Mode.

2. Displays software version for a sec. and Clear EEprom.

(Ex. If S/W Version is 23, LCD will display F223)

3. After displaying the software version, LCD will display the

following information for each model.
- F1 : WF337AAW, WF337AAG, WF337AAL, WF337AAR
- EEEE : Model option Error (Need to replace PCB Ass'y.)

4. When the version is displayed, turn the Jog-Dial so that the

version disappears. Press the following keys to test the various
components
- Temp Key : Water Valve Test
- Spin Key : Door Lock/Unlock Test
- Soil Level Key : Circulation/Drain Pump Test.
- Signal Key : Water/Steam Heater Test

When either Test or Spin is displayed on the LCD, press

the Start/Pause key to conduct the motor test.
In Test mode, you can test the clockwise and counterclockwise
movement of the motor.
However, the water level must satisfy the heater water level (24300)
to enter Test mode.
Silver Care In Spin mode, you can test the motor at a high rpm.

Questions or comments? Please e-mail richard.kuemin@marcone.com

 Water Flow Chart RESULTS

TEST

ASK

V#1 V#2 V#3 V#4 V#5

Path #2
Path #1 Path #5
MAIN(H) PRE WASH BLEACH MAIN(C) STEAM
Path #4
Path #3
It is normal for some water to remain in Detergent
Drawer after it completes washing. Bleach is
usually flushed out into the tub at the beginning of
the washing. Also, its compartment is washed
again during the following rinse cycle, removing
any remnants.
V#3 & V#4 both on for Softener dispensing, two
streams hit and go down middle channel
Pre Wash
Water Pressure is Critical
Bleach
Some Models, softener dispense can be checked
in the Quick Test Mode, for others, start in Rinse
Main Wash Softener & Spin Cycle and after fill, within a few minutes,
Questions or comments? Please e-mail the fabric softener will dispense
richard.kuemin@marcone.com
Test Mode
RESULTS

TEST

ASK

Quick Test Mode

Quick Test Mode

Water Valve Test:
Press Temp Key
1. To enter the Water Valve Test, press the Temp Key while
model information is being displayed during the Quick
Pre Water Valve On Test Mode.

Press Temp Key 2. Each time the Temp Key is pressed, it will cycle through
the operations on the left flow chart.

Bleach Valve On 3. If the Temp Key is pressed during All Water Valve OFF,
the machine will return to the beginning as shown
in the flow chart.
Press Temp Key
4. The door needs to be secured for the Water Valve to operate.
Cold Valve On Therefore, the door lock will be on during the water valve
operation.

Press Temp Key 5. If there is any problem with Water Valve, PCB Ass'y. or Wire
Harness, the water valves could not operate. So, to make sure
Hot Valve On for the water valves to operate, check visually if water comes
out with each Water Valve On mode.

Press Temp Key

Steam Valve On

Press Temp Key

Questions or comments? Please e-mail richard.kuemin@marcone.com
Test Mode
RESULTS

TEST

ASK

Quick Test Mode

Heater Test:
Quick Test Mode
1. To enter the Heater Test, press the Signal Key while model
information is being displayed during the Quick Test Mode.
Press Signal Key
2. Each time the Spin Key is pressed, it will cycle through
the operations on the left flow chart.

3. If there is any problem with Motor, PCB Ass'y. or Wire Harness,

related error codes will be displayed.
Water Heater On

Press Signal Key

Steam Heater On

Press Signal Key

Questions or comments? Please e-mail richard.kuemin@marcone.com

Test Mode
RESULTS

TEST

ASK

Quick Test Mode

Door Lock/Unlock Test:

Quick Test Mode
1. To check the Door Lock/Unlock operation, press the Spin
Key while model information is being displayed during the
Quick Test Mode.
Press Spin Key
2. Each time the Spin Key is pressed, it will cycle through
the Door Lock/Unlock operations on the left flow chart.

3. If the Spin Key is pressed during Door Lock and Water

Door Lock Valve, Motor or Drain Pump operation, all of the operations
will stop. And, when the Silver Care Key is pressed again,
the door will be released.

Press Spin Key 4. If there is any problem with Door Switch, PCB Ass'y. or Wire
Harness, related error codes will be displayed.

Door Unlock

Press Spin Key

Questions or comments? Please e-mail richard.kuemin@marcone.com

Test Mode
RESULTS

TEST

ASK

Quick Test Mode

Drain Pump Test:
1. To check the Drain Pump operation, press the
Quick Test Mode Soil Level Key while model information is
being displayed during the Quick Test Mode.
Press Soil Level Key
2. Each time the Soil Level Key is pressed, it will
Circulation Pump is not on all Versions cycle through the operations on the left flow
chart.
Circulation Pump On
3. The Drain Pump operation is independent.
Therefore, it will operate regardless of Door
Press Soil Level Key
Lock/Unlock.

4. If there is any problem with Drain Pump, PCB

Drain Pump On
Ass'y. or Wire Harness, the Drain Pump will
not operate. So, its operation needs a visual
inspection.

Press Soil Level Key

Questions or comments? Please e-mail richard.kuemin@marcone.com

EEPROM Clear Check TEST
RESULTS

ASK

This should be done when a new Main PCB is

installed
 Power off, Press Delay Start, Signal and Power Key
at the same time.
 Good = Good Fail = FAiL
 All memory will be cleared, including Fault Codes

Questions or comments? Please e-mail richard.kuemin@marcone.com

Troubleshooting Tips
 Liquid detergent seeping from main wash cup into
the prewash cycle
 Leak at Detergent Drawer
 Pump Noise
 Intermittent stopping in cycle
 Siphoning faults
 Fabric Softener Dispensing
 Steam Operation
 Oil/Grease stain on clothing
Questions or comments? Please e-mail richard.kuemin@marcone.com
Liquid detergent seeping from main wash cup into prewash after filling cup is normal and is
necessary by design to prevent water standing in cup when cycle is complete. This will not
effect normal operation and some of the detergent will enter during prewash, selections
without prewash will see no difference. If the customer wants to use the pre wash option
recommend using a powder detergent.

Notice the notch in between the arrows. This

allows water to bleed out of cup after
dispensing preventing cup from being full of
Questions or comments? Please e-mail richard.kuemin@marcone.com
water after cycle.
 Part Change

GUIDE-LIQUID:
DC61-02472A

Questions or comments? Please e-mail richard.kuemin@marcone.com

Detergent Drawer Leaks
The hose from the
detergent draw housing
may be clogged with
various items. Bleach or
detergent caps may act like
butterfly valves and cause
intermittent leaking from
the drawer

Leaks from the

detergent draw due to
the inlet and hose to
the inner tub being
clogged with power
detergent due using
too much or wrong
Questions or comments? Please powder detergent.
e-mail richard.kuemin@marcone.com
Intermittent Stopping in Cycle
Hot Water Valve May Be Used On “Cold” Fills
Bad hot water valve, faucet off, plugged filter screen could cause
a “nF” fault intermittently.
Temperature Control

(Cycle) ℃ ℉

Extra Hot Sanitize 65 150

Others 50 120
Hot
Normal 40 105
Wash
Warm 30 85

Cold 15 60

Warm 25 80
Rinse
Cold tap cold tap cold
Questions or comments? Please e-mail richard.kuemin@marcone.com
Intermittent Stopping in Cycle
 The unit sometimes will pause during Sanitize, or Pure Cycle,
wash modes and appear not to be functional.
 The Sanitize and Pure Cycle wash cycles have target
temperatures to assure washer performance.
 If the water temperature doesn't meet the target temperature
during the wash cycle, the washer will automatically add extra
time to allow the heater to bring the water up to the
programmed, or target temperature.
 In this stage, the displayed time will pause and hold until the
heating operation has been completed.
 It is at this point that the customer may feel that operation has
stopped. (The maximum added programmed time is 30
minutes)
Questions or comments? Please e-mail richard.kuemin@marcone.com
Water Errors
Error on Screen Code Cause Fix
WATER LEAKAGE PROBLEM 01 Water level drops Check for leak
below heater level, Check for siphoning
over 5 times during at drain
wash SUDSING?

LOW WATER PRESSURE 03 Not reaching “fill” Check water supply

condition within 15 and fill valves.
minutes. Fill starts, Check for siphoning
then no change at drain
detected within 2
minutes

WATER LEVEL SENSOR PROBLEM 08 Water level detected Defective Level

below Empty or Sensor or connecting
above Overfill for 10 wires
seconds

WATER SUPLY PROBLEM E, 01 Level over the Valve stuck open

overflow pressure
sensing for over 15
seconds
Questions or comments? Please e-mail richard.kuemin@marcone.com
 WF448 Steamer Operation
Possible
Hard Water
 Steamer Structure and Control Issues
Water Valve Inlet Hose Bypass Steamer Heater Nozzle #1 Outlet Hose Nozzle #2

[Ass'y-Steamer] [Water Valve] [Steam]

• Heater : 1350W • Pressure : 0.5 ~ 10 kgf/㎠ • Temperature : 90~100 ℃ (Nozzle)
• Duct temp. : 180~200℃ • Flow rate : 300 ㎖/min • Jet velocity : 11~12m/sec
• Duct material : Aluminum • “2s on/9s off "Time Control • Making Cycle : 7~9sec Making
• vapor pres. : 0~0.6 kgf/㎠ and 2~4sec pause
• Bypass pres. : 2.0±0.5 kgf/㎠
• Steam temp. : 100~120℃
• Temp-control : Thermostat
• Safety :Thermostat --- 1EA
Thermal Fuse – 2EA
Questions or comments? Please e-mail richard.kuemin@marcone.com
 STAINED CLOTHES

This could happen on a new product.

Consumer was getting stains on white clothes. They said the
stains resembled oil stains. Found petroleum jell like substance
in the debris filter. This substance is similar to the lubricant that
is on the diaphragm. Clear grease will combine with the dirt in
the water and leave dark “oily” stains.
WF448 Connector Checks - Use Only Fast Tracks by model number
Water Temperature Thermistor Check Test 1 Test 2

Connector CN 7 Pin 4 (Yellow) and CN7 Pin 5 Operating voltage at Room Operating Resistance at
temperature Room Temperature.
(Orange) USE SERVICE MODE,
Disconnect CN7(Power off)
MUCH FASTER 4.2VDC (5VDC May indicate a 50-57kΩ
connector issue)
Door Switch Check Test 1 Test 2

Connector CN4 Pin 1 (Pink) and CN4 Pin 3 25VDC Door Open, 0VDC Door Operating Resistance with
Closed power off
(Gray) USE
SERVICE MODE, 24kΩ
MUCH FASTER
Water Level Sensor Check Test 1 Test 2

Voltage: Connector CN 7 Pin 6 (Pink) and Operating voltage at no water in the Operating Resistance
CN7 Pin 5 (Orange) And Connector CN 7 Pin drum- (Power off)
7 (Violet) and CN7 Pin 5 (Orange)
2.5VDC Pin 6 (Pink) and Pin 7
Resistance: Connector CN 7 Pin 6 (Pink) and (Violet) 22- 24Ω
CN7 Pin 7 (Violet) USE SERVICE MODE,
MUCH FASTER
Hall Sensor Check Test 1 Test 2

Connector CN6 Pin 4 (Orange) and Pin 2 Manually spin the drum to see the N/A
(Red) additionally Pin 4 (Orange) and Pin 3 voltage change, Power On
(blue) 0Vdc or 3.75Vdc
Motor Check Test 1 Test 2

Connector CN5 Pin 1 (Blue), Pin 2 (White) Power Off 11.5Ω across Pins 1-2, N/A
and Pin 3 (Red) Pins 1-3, & Pins 2-3
A/C Power Check Test 1 Test 2
Questions or comments? Please e-mail richard.kuemin@marcone.com
Connector CN 2 Pins 1 (Black) and 2 (Yellow) Power On 120VAC N/A
WF448 Connector Checks Use Only Fast Tracks by model number
Mini Manual with Washer has errors, Service and Training Manuals have errors

Door Lock Check Test 1 Test 2

Connector CN2 Pin 3 (Gray) and CN3 Pin 1 When Door is Locked or Unlocked With Power Off, the resistance
(Black) there is a pulse of 120VAC for a few between these pins will be
milliseconds. between 47 - 57Ω
Door Unlock Check Test 1 Test 2
Connector CN 2 Pin 3 (Gray) and CN3 Pin 2 When Door is Locked or Unlocked With Power Off, the resistance
(White) there is a pulse of 120VAC for a few between these pins will be
milliseconds. between 47 - 57Ω
Drain Motor Check Test 1 Test 2
Connector CN2 Pin 3 (Gray) and CN3 Pin 3 120VAC with the pump On and Power Off, the resistance should
(Violet) 0VAC with the pump off be 13.9Ω
Water Valve Check Test 1 Test 2
Connector CN2 Pin 3 (Gray) to CN3 Pin 5 (Pink), 120VAC with the Valve On and 0VAC Power Off, valve resistance is from
Pin 4 (Brown) , Pin 7 (Yellow), Pin 8 (Blue), Pin 9 with the Valve off 1202Ω - 1245Ω
(Red)
Heater Relay Check Test 1 Test 2
Connector CN2 Pin 3 (Gray) and RY3 (heater 120VAC with the Heater On and Power Off, heater resistance is
relay) Pin 2 (Red) 0VAC with the Heater off 16.6 Ω
Steam Heater Relay Check Test 1 Test 2
Connector CN2 Pin 3 (Gray) and RY4 (heater 120VAC with the Heater On and Power Off, heater resistance is
Questions
relay) Pin 1 (White) or comments? Please e-mail richard.kuemin@marcone.com
0VAC with the Heater off 15.6 Ω
 MANUALLY RELEASING THE DOOR LOCK (WF210 – WF220)

In some cases the door lock will be activated and can not be
deactivate. Even if the machine is shut down, or unplugged, the
door will still remain locked. In this situation the door lock can
be released manually. The following procedure is to release the
door lock manually.

Indicates the door

is locked.

RESULTS

TEST

ASK
Step #1 Remove the two
screws from the
rear of the top
panel and remove
the panel.

Step #2 Remove the four

screws from the
control. You then can
either disconnect the
control panel, or
carefully place it on
top of the unit.

Step #3 Remove the

four screws
from the front
panel.

Questions or comments? Please e-mail richard.kuemin@marcone.com

 Step #4 Once the four screws
have been removed
PUSH TAB DOWN from the front panel,
place a screw driver on
the small metal tabs on
each side and push
down. As you push
PULL FORWARD
down, pull the panel
forward to release it
from the tabs.

Step #5

BEFORE Once the front panel has been

PLASTIC
released from the two metal tabs,
COVER carefully lean it forward. At this point
the door switch should be exposed.
You now can pop the plastic cover
off.

Questions or comments? Please e-mail richard.kuemin@marcone.com

Step #6
BEFORE

AFTER

After removing the plastic cover push down on the white

knob. This should release the door lock and you will be able
Questions
to open or comments?
the door.Please
It e-mail
is veryrichard.kuemin@marcone.com
important to replace the cover.
 Models WF210/220 ALL other WF Models

With both types of door locks, you have to manually release them
gently. If you apply too much force, the manual release mechanism will
break. Once this mechanism breaks, the door lock may or may not work
on the WF210/220 but will still work on other models. But you will no
longer be able to release the door manually, unless you replace the
“doorQuestions
lock ass’y”.
or comments? Please e-mail richard.kuemin@marcone.com
UNLOCK WASHER
RESULTS

TEST

ASK

 How do we unlock the WF448?

 If the power fails while the door is locked, the door

will remain locked until the power comes back on. If
the power comes back on while the door is still
locked, the cycle will resume where it left off. If the
door is unlocked, “PF” will display and the washer
will pause. Press Power Off and restart the cycle.

Questions or comments? Please e-mail richard.kuemin@marcone.com

Pump Replacement
Recirculation Pump removed in later versions

Recirculation Pump
is our new “Bubble”
creating device.

Questions or comments? Please e-mail richard.kuemin@marcone.com

 RESULTS
1) Place the Assy-Pump Drain into the
unit. TEST
2) Insert the pump cushion into the
ASK
opening at the base of the unit.
3) Once the pump cushion is inserted
into the opening slide the assembly
forward to lock.
4) After the Assy-Pump is locked in
place secure the pump bracket to
the base of the unit.

If the Assy-Pump is installed without placing the

pump cushion into the opening at the base of
the unit. The filter assembly will hit against the
metal bracket at the front of the unit, causing
the pump assembly to make noise.

CORRECT INSTALL
Pump INCORRECT INSTALL

Noise
Issue
Questions or comments? Please e-mail richard.kuemin@marcone.com
 RESULTS

Boot Replacement TEST

ASK

Questions or comments? Please e-mail richard.kuemin@marcone.com

DANGER Motor Rotor can hurt you, keep
fingers on the outside of the rotor

Questions or comments? Please e-mail richard.kuemin@marcone.com

Motor Replacement
RESULTS

TEST

ASK

Hole to lock
Rotor for
removal, don’t
use your hand
like shown

Questions or comments? Please e-mail richard.kuemin@marcone.com

Spin Basket Replacement TEST
RESULTS

ASK

Remove motor
and all weights
from the outer tub
and put a wood
spacer under the
tub to hold it up
higher, to make
this a one man
job.

Questions or comments? Please e-mail richard.kuemin@marcone.com

 The End

Thank You

Questions or comments? Please e-mail richard.kuemin@marcone.com