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Indications of An Ineffective Organizational Structure

An ineffective organizational structure can be identified by signs such as a breakdown in communication between departments, issues with quality control, low employee morale, and problems providing consistent customer service. When departments stop sharing information and acting independently, organizational communication breaks down. Additionally, the checks and balances between departments that ensure quality control can deteriorate. Low morale also indicates a failing structure if employees do not feel included or have unclear management. Inconsistent customer handling and inability to address recurring problems points to an ineffective structure.

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95 views

Indications of An Ineffective Organizational Structure

An ineffective organizational structure can be identified by signs such as a breakdown in communication between departments, issues with quality control, low employee morale, and problems providing consistent customer service. When departments stop sharing information and acting independently, organizational communication breaks down. Additionally, the checks and balances between departments that ensure quality control can deteriorate. Low morale also indicates a failing structure if employees do not feel included or have unclear management. Inconsistent customer handling and inability to address recurring problems points to an ineffective structure.

Uploaded by

Muhammad Fajri
Copyright
© © All Rights Reserved
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Indications of an Ineffective Organizational

Structure
by Arnold Anderson, Demand Media



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Your organizational structure is what maintains the hierarchy in your organization, facilitates
communication and keeps your organization running smoothly. Effective leadership and strong
organizational structure are more important to the success of a company than technology,
according to the International Institute of Management. In order to address an ineffective
organizational structure, you first need to learn to identify the signs of a failing company
framework.
Breakdown in Communication
If departments are no longer efficiently sharing information and processing data as they should
be, then that is a problem with organizational communication. One of the causes of a breakdown
in company communication is that departments have begun to act on their own. There are many
reasons why this could happen including a lack of trust between departments, the feeling by one
department that another department is incapable of performing its job or incompetent
management in the departments. The departments bypass the organizational structure and
communication begins to break down.

Quality Control Issues


Organizational structure comes with a series of checks and balances that are designed to perform
certain levels of quality control. The engineering department and the marketing department work
together to create instruction manuals for products that the general public can use. Accounting
works with sales to discuss client accounts and keep sales moving. When the organizational
structure begins to deteriorate, these checks and balances will stop. The marketing group starts to
create instruction manuals without extensive input from the marketing group and information
gets left out. If quality control is becoming an issue, it may be because the organizational
structure is breaking down.

Low Morale
When departments are not communicating and individuals within those departments are getting
reprimanded, morale in the company will begin to suffer. Employees start to ignore the
organizational structure because of fear of discipline, they do not trust their manager or they no
longer feel included in the overall success or operation of the company. In some cases employees
may have multiple managers due to a breakdown in the company hierarchy, and this will cause
confusion, according to employment expert Joan Lloyd writing on the Job Dig website. An
alienated workforce with low morale is a product of a failing organizational structure.

Customer Service
An ineffective corporate structure sometimes lacks the ability to monitor interactions with the
customers. If the sales group is not required to report customer issues to the customer service
group, then the customer service people will be unaware of the problem if it should occur again.
In an ineffective organizational structure, there is no cohesive way of handling customer issues.
When customers contact the company, they may get three different answers if they talk to three
different people. This causes a problem with customer retention and ongoing revenue. If you
notice that your company is having a difficult time holding on to clients, you will want to check
your organizational structure for problems.

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